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FREQUENTLY ASKED QUESTIONS

Do you have a storefront in the Crystal Lake area?

I currently work from my home studio in Crystal Lake, and meet with clients by appointment. I try my best to be flexible with my schedule in order to make the process of buying furniture easy and convenient. We are a family owned business with dreams of one day owning a storefront but at the present time, a home base operation fits the needs of our family best while providing value to our customers.

Where are you located?

15 Morgan St. Crystal Lake, IL 60014 Unit 1

Do you take client-owned redesign projects?

We are happy to work with client-owned furniture. Please visit our services page for details on acquiring a quote.

 

What is the process for custom work?

When choosing a piece from our inventory or having us source you the perfect piece you will be build for the full payment of the piece. Payment secures the item. If having us refinish a piece you own, we require a 50% non-refundable deposit. This deposit secures calendar spot. Custom projects are scheduled in the order of paid deposit and shipping schedules (when applicable).

 

How long will a custom furniture piece take to finish?

Lead times will vary. Currently lead times are six to eight weeks from the time of paid deposit. Please feel free to contact us for details. If you have a deadline to meet, please inquire about a rush service.

 

Do you offer design services?

I offer design services at no charge to clients who have commissioned work scheduled. Due to the expansion of my business and family, I have limited this service to clients with committed projects.

 

Designing is one of my favorite aspects of what I do. I get requests daily and, unfortunately, do not have the time to assist all requests. Once you have a project secured with a paid deposit, I am happy to work closely with you to design the perfect piece for your home.

 

What paints and products do you use?

Most of our hand painted finishes are created using General Finish products. We use General Finishes and Mohawk stains. And ML Campbell Lacquer. Our lacquer is our strongest finish and can be tinted to match any Benjamin Moore, Sherwin Willams, Fallow & Ball, or Pantone color or used to protect stained pieces. We offer lacquer finishes in your choice of sheen; dead flat, matte, stain, semi-floss, and gloss.

Do you offer classes?

I would love to offer classes and parties, but I do not have the allowance in our schedule to accommodate it.

 

What are your hours?

I do not have set business hours. I do, however, try very hard to respond to every question or message in 24 hours and provide quotes within 48 hours and show pieces by appointment.

 

Do you offer pick-up and/or delivery services?

We offer curbside pick-up and delivery for an additional fee. We will also gladly assist you in placing your piece in your home. Please inquire for specific pricing, which is dependent on distance. 

 

Do you pick up/deliver my piece or does another company?

We personally pick up and deliver all pieces. Please refer to the information above.

 

Do you offer shipping?

We offer nationwide shipping on any furniture. Please contact us if purchasing and shipping multiple items. Items being delivered to the same address will be shipped at a discounted rate. 

Who do you use for shipping?

We use a few small business companies that specialize in shipping antique furniture. They are absolutely fabulous as you can see by our reviews. Many of our clients mention the great service they provide.

 

Shipping includes blanket wrapping and fully insured service provided by the shipping company.  Service includes delivery to first floor. Drivers work solo. It is required that the client provides light assistance with delivery as pieces are delicate it is best to avoid unnecessary stress to antique pieces. If you can not assist and require a 2 person delivery please let me know. There may be an additional cost for a 2 person delivery as well as additional flights of stairs. 

When will my piece ship? Can I pick my delivery date?

Most items ship in 4 weeks however this will vary based delivery location. Shipping timelines are determined by the shipper's shipping routes and schedule. We are not able to accommodate specific arrival dates/windows. The shipper will arrange delivery day and times. We will update you on shipment pick up dates and work closely with each client. It is the clients responsibility to share any vacation dates that my interfere with your pieces shipping.

 

Where can I view pictures of your work?

There are photos of current items in the shop, and you can see a history of pictures here and on Facebook.

 

What methods of payments do you accept?

We accept cash, Chase Quick-Pay, and all major credit cards. 

 

Do you purchase furniture?

We do purchase antique furniture. Please submit a photo, dimensions, price, and pick up location to info@refinddesignbycococlare.com. Please keep in mind we are in the business of refinishing furniture and have to manage our profit margin; we budget purchasing furniture accordingly. 

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