224.623.3332

© 2017 ReFind Design By Coco Clare. Crystal Lake, IL. All Rights Reserved  /  Terms & Conditions

FAQ

Do you have a storefront in the Crystal Lake area?

I currently work from my home studio in Crystal Lake, and meet with clients by appointment. I try my best to be flexible with my schedule in order to make the process of buying furniture easy and convenient. We are a family owned business with dreams of one day owning a storefront but at the present time, a home base operation fits the needs of our family best while providing value to our customers.

Where are you located?

We are located in Crystal Lake, Illinois near Rt. 31 and Rt. 176 roads.

 

Do you take client-owned redesign projects?

We are happy to work with client-owned furniture. Please visit our services page for details on acquiring a quote.

 

What is the process for custom work?

Whether you are choosing a piece from our inventory, having us find you the perfect piece, or having us refinish a piece you own, we require a 50% non-refundable deposit. This deposit secures your item (when applicable) along with a calendar spot. Custom projects are scheduled in the order of paid deposit.

 

How long will a custom furniture piece take to finish?

Lead times will vary. Currently lead times are six to eight weeks from the time of paid deposit. Please feel free to contact us for details. If you have a deadline to meet, please inquire about a rush service.

 

Do you offer design services?

I offer design services at no charge to clients who have commissioned work scheduled. Due to the expansion of my business and family, I have limited this service to clients with committed projects.

 

Designing is one of my favorite aspects of what I do. I get requests daily and, unfortunately, do not have the time to assist all requests. Once you have a project secured with a paid deposit, I am happy to work closely with you to design the perfect piece for your home.

 

What paints and products do you use?

I use a number of paints and products - all of which are high-end, boutique quality. I hand-paint all pieces, and specialize in custom decorative finishes.

 

Do you offer classes?

I would love to offer classes and parties, but I do not have the space at this time.

 

What are your hours?

I do not have set business hours, as I do most of my work in the late evening. I do, however, try very hard to respond to every question or message in 24 hours and provide quotes within 48 hours.

 

Do you offer pick-up and/or delivery services?

We offer curbside pick-up and delivery for an additional fee. We will also gladly assist you in placing your piece in your home. Please inquire for specific pricing, which is dependent on distance. 

 

Do you pick up/deliver my piece or does another company?

We personally pick up and deliver all pieces. Please refer to the information above.

 

Do you offer shipping?

We offer shipping on candles and some home decor. We also now offer nationwide shipping on any furniture. Please contact us for nationwide shipping quotes. 

 

Where can I view pictures of your work?

There are photos of current items in the shop, and you can see a history of pictures here and on Facebook.

 

What methods of payments do you accept?

We accept cash, Chase Quick-Pay, and all major credit cards.